Ethics and compliance in Servicepartner
Our ability to create value depends on applying high ethical standards to create a trust-based relationship with our people, our owners, our business partners and our communities.
In all our business activities we will comply with applicable laws, act in an ethical, sustainable and socially responsible manner, practice good corporate governance and respect internationally recognized human rights principles. We will maintain an open dialogue on these issues, internally and externally.
Our Code of Conduct
Our Code of Conduct sets out our expectations, commitments and requirements for ethical conduct. The Code applies to Servicepartner's board members, employees and hired contractors.
The Code reflects our values: Courageous, Open, Collaborative and Caring, and provides guidance on issues individuals may face in their daily work.
Some important principles in our Code are:
- We intend to be recognized for our high ethical standards
- We treat ethics as an integral part of our business
- We will act comfortably within our ethical standards and within the law
- We expect high ethical standards from everyone acting on our behalf
- We are open in dealing with ethical issues
Ethics and compliance in Servicepartner - key elements
Anti-corruption
We are opposed to corruption in all forms and are committed to conducting business in accordance with the high ethical standards reflected in our Code. In recognition of this commitment, we have implemented a comprehensive program to prevent corruption in our business activities. The program summarizes the laws, policies and procedures to which everyone working for us must adhere. It also identifies the resources and tools that are available within Servicepartner, such as risk assessments, ethics committees and standards for training of employees, directors and relevant third parties.
Anti-money laundering
We will comply with all applicable anti-money laundering laws. Money laundering is the process of disguising the proceeds of crime in order to hide its illegal origins. Criminal proceeds include not only money, but all forms of assets, real estate and intangible property that were derived from criminal activity.
Sanctions
We will always comply with all applicable sanctions, trade restrictions and export controls in the countries in which we operate. As part of our efforts to comply with such laws and regulations, Servicepartner assesses whether government authorizations are required to undertake business in a particular country and will obtain and comply with all such authorizations.
Competition compliance
We believe in fair and open competition, and we conduct our business in accordance with applicable competition and anti-trust laws in the markets in which we operate. We will not engage in or tolerate anyone who engages in anti-competitive behavior such as price fixing, bid rigging, market sharing, exchange of competitively sensitive information or abuse of market power.
Human rights
We are committed to conducting our business in a manner that is consistent with the United Nations Guiding Principles on Business and Human Rights and the ten principles of the United Nations Global Compact. Read our Human Rights Policy and more about our human rights work here.
Fraud Prevention
We do not tolerate fraud in any form. We expect that employees do not engage in any fraudulent activities to benefit either themselves, Servicepartner, or others, and that they do not use Servicepartner’s property or resources for personal advantage or for the purpose of competing with Servicepartner.
Integrity Due Diligence
We expect our suppliers and business partners to comply with applicable laws, respect internationally recognized human rights and be guided by the ethical standards set forth in our Code when working for or together with us. We will only establish or amend business relationships if the relationship meets our Integrity Due Diligence (IDD) requirements.
The IDD process includes collecting information to help us understand who our counterparties are, their values and how their business is conducted. In some instances, the IDD may also include the processing of personal data. Processing of personal data in relation to IDD is conducted in strict compliance with applicable data protection regulations.
You can help us by speaking up
In Servicepartner, we want you to speak up whenever you see unethical behavior that conflicts with our values or threatens our reputation.
To underline this, we continuously encourage and remind our employees and any external third parties interacting with us to raise concerns or report any suspected or potential breaches of law or company policies.
Examples of such breaches are harassment, discrimination, conflicts of interest, corruption, violations of competition laws, misuse of Servicepartner property, safety or security hazards, breaches of confidentiality, fraudulent accounting or insider trading.
The Ethics Helpline has been set up to ensure confidentiality and to protect the rights of both the caller and the potential subject of a report.
You may choose to be anonymous where permitted by law. Servicepartner will not implement sanctions against anyone reporting in a responsible manner.
Processing of personal data is conducted in compliance with applicable data protection regulations.
Accelerating sustainability™
Servicepartner provides products, systems and services that contribute to better business performance and helps to accelerate the climate transition. We make life easier, more productive and enjoyable – delivered to high standards by people who care.